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Privacy Policy

Last updated: March 12, 2026

Your data, in plain English

  • ✓ We never sell your personal information.
  • ✓ We never use your prompts or generated content to train AI models.
  • ✓ Your prompts go to model providers (OpenAI, Anthropic, Google, etc.) only to generate your output.
  • ✓ Data is encrypted in transit (TLS) with secure password hashing and access controls.
  • ✓ You can export or delete your data anytime — fully removed within 30 days of account deletion.

The full legal detail is below. This summary is for convenience and doesn't replace it.

1. Introduction

TulexAI ("we," "our," or "us") operates the website tulexai.com and the TulexAI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, and password when you register.
  • Payment information: billing details processed securely through our third-party payment processor (Stripe). We do not store your full credit card number.
  • User content: prompts, messages, and other content you submit to generate AI outputs.
  • Communications: any messages you send to our support team.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, token consumption, timestamps, and session duration.
  • Device data: browser type, operating system, device identifiers, and IP address.
  • Cookies and similar technologies: see our Cookie Policy for details.

2.3 Third-Party Authentication

If you sign in via Google OAuth, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password.

3. How We Use Your Information

  • Provide, operate, and maintain the Service.
  • Process transactions and manage your subscription.
  • Send transactional emails (e.g., payment confirmations, security alerts).
  • Improve the Service through usage analytics.
  • Detect and prevent fraud, abuse, and security threats.
  • Comply with legal obligations.

We do not sell your personal information to third parties. We do not use your prompts or generated content to train AI models.

4. Data Sharing

We may share your information with:

  • AI model providers (OpenAI, Anthropic, Google, etc.) — your prompts are sent to these providers to generate outputs. Each provider has their own data processing policies.
  • Payment processors (Stripe) — to process payments securely.
  • Hosting providers (Railway, Supabase) — to host and operate the Service.
  • Law enforcement — if required by applicable law or to protect our legal rights.

5. Data Retention

We retain your account data for as long as your account is active. Chat history and generated content are retained until you delete them or close your account. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Export your data in a portable format.
  • Withdraw consent for data processing.
  • Object to or restrict certain processing activities.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at info@tulexai.com.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

Your data may be processed in countries outside your own, including the United States and the European Union. We ensure appropriate safeguards are in place in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: